LimeChat’s technically superior Level-3 AI bot, built exclusively for eCommerce brands, helped TMC 3X their monthly sales, in comparison to the bot they were using before.īrands like andMe 6x’ed their cart recovery rate with abandoned checkout campaigns on WhatsApp. The Man Company (TMC) was looking for a pre-purchase sales bot that could convert inbound traffic on chat to paying customers. The bot helped us boost our revenue by using conversational marketing, abandoned cart conversions, and an easy-to-use broadcast feature. Vikas Kabra, Entreprenuer in Residence, Neeman’s, says that although we automated 70 per cent of chats, we achieved much more. They also leveraged WhatsApp to send out abandoned cart campaigns, which saw close to a 90 per cent open rate and 3X cart recoveries (as compared to email and SMS). They saw a 6 per cent increase in website sales. They leveraged WhatsApp as a channel and used a Level-3 AI bot to personalize product discovery and address product-specific FAQs on chat. As of now, they have automated 70 per cent of all customer conversations! With Limechat’s Level-3 AI, Neeman’s was able to address customer queries 10X faster in a human-like manner.

Can you share a few customer success stories with us?Ī: The Neeman’s team was looking for a partner that could help them with automating responses to repetitive questions concerning returns, payment, or orders and boost retention-led growth. Q: Some of India’s top D2C brands are your customers.

With dwindling SMS and email open rates, versus an open rate that is more than 95 per cent on chat, it is clear that thoughtful conversational commerce is the way to go. The need of the game is two way, engaging shopping experiences, where customers feel guided and feel they can depend on the brand for clarity and reassurance. Alongside, the world is seeing high CAC (Customer Acquisition Costs) and Ad Spends, making it essential for D2C brands to optimise marketing campaigns.

Limechat commands